Shipping policy

Delivery

  • Orders are delivered to the address provided by the customer.
  • Old Goods aims to process and ship orders as quickly as possible.
  • If no specific delivery time is agreed, orders will be delivered within 30 days.

Shipping Costs

  • Shipping costs are calculated separately and shown at checkout or upon request.

Delay in Delivery

  • If delivery is delayed or cannot be fulfilled, the customer will be informed within 30 days after placing the order.
  • In such cases, the customer has the right to cancel the order free of charge.

Risk & Responsibility

  • The risk of damage or loss remains with Old Goods until the moment of delivery.
  • After delivery, the responsibility transfers to the customer.

Transport Damage

  • If an item is damaged during transport:
    • The agreement will be cancelled
    • The item will be collected by Old Goods
    • A full refund will be issued within 14 days after return

⚠️ Customers must report transport damage promptly and provide clear photos of:

  • The packaging upon delivery
  • The damaged item

Important Notes

  • All items are vintage and may show signs of use
  • Packaging is done carefully, but due to the nature of vintage goods, extra care is advised when handling upon arrival