Shipping policy
Delivery
- Orders are delivered to the address provided by the customer.
- Old Goods aims to process and ship orders as quickly as possible.
- If no specific delivery time is agreed, orders will be delivered within 30 days.
Shipping Costs
- Shipping costs are calculated separately and shown at checkout or upon request.
Delay in Delivery
- If delivery is delayed or cannot be fulfilled, the customer will be informed within 30 days after placing the order.
- In such cases, the customer has the right to cancel the order free of charge.
Risk & Responsibility
- The risk of damage or loss remains with Old Goods until the moment of delivery.
- After delivery, the responsibility transfers to the customer.
Transport Damage
- If an item is damaged during transport:
- The agreement will be cancelled
- The item will be collected by Old Goods
- A full refund will be issued within 14 days after return
⚠️ Customers must report transport damage promptly and provide clear photos of:
- The packaging upon delivery
- The damaged item
Important Notes
- All items are vintage and may show signs of use
- Packaging is done carefully, but due to the nature of vintage goods, extra care is advised when handling upon arrival